Journal of Clinical and Diagnostic Research, ISSN - 0973 - 709X

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Original article / research
Table of Contents - Year : 2018 | Month : June | Volume : 12 | Issue : 6 | Page : FC01 - FC05

Assessment of Female Satisfaction with the Role of Male Community Pharmacists in the Kingdom of Saudi Arabia FC01-FC05

Mahmoud S Alhaddad, Ethar Abdullah Mudhish, Rawan Abdulrahman Bukhari, Al-Anood Aoun Aladwani, Shahad Mohammed Asiri

Dr. Mahmoud S. Alhaddad,
Associate Professor, Department of Clinical Pharmacy, College of Pharmacy, Taif University, Kingdom of Saudi Arabia, Alhaweyah-21974, Taif, Saudi Arabia.

Introduction: Traditionally, females in Saudi Arabia are usually embarrassed to discuss feminine related issues with males, who are the only pharmacy services providers at community pharmacies in the Kingdom. With a lack of data present on the assessment of this facet, the current study was performed to know about the comfort among females while approaching male community pharmacist’s.

Aim: To assess the level of satisfaction of female residents in Kingdom of Saudi Arabia (KSA) regarding services provided by male community pharmacists.

Materials and Methods: A cross-sectional study using non probability convenience sampling technique was conducted from 3rd January 2016 to 31st March 2016. A total of 1200 participants were approached in the public areas of Taif City for electronic and face to face interviews using a pre-validated questionnaire. Chi-square and Fisher’s-exact tests were used to analyse the data and all p-values of less than 0.05 was considered significant.

Results: A total of 290 respondents (35.3%) were completely satisfied with male community pharmacists’ services; while (n= 415, 50.5%) participants were only satisfied to a certain extent. About (n=512, 63%) participants were embarrassed to discuss with male pharmacist about the sensitive women requirements. About (n=501, 61%) of the participants preferred the presence of female pharmacists at community pharmacies.

Conclusion: Almost, two-thirds of the participants were satisfied at least to a certain extent from services provided by male community pharmacists. Decision makers in Saudi Arabia should consider the involvement of female pharmacy graduates in KSA to provide services at community pharmacies.